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I hereby declare to have read and understood the rental terms and conditions and to have read and understood the instruction manual for the product/s I am renting.

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Pursuant to art. 1341 of the Italian Civil Code I expressly declare to have read, understood and to accept the following articles of the general terms and conditions: Art. 6 (Prices and payment terms); Art.11 (Company's liability); Art. 15 (Modifications); Art. 16 (Language); Art. 17 (Mediation); Art. 18 (Applicable law and jurisdiction).

Here you can find all the information related to your rental orders. You can cancel your order max 24 hours before your rental starting date.

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We think we need to change production and consumption habits. You don't need to buy a new product if you don't plan to use it a lot, renting is the best environmental-friendly option!

In which countries the Rental service is available?

Our rental service is available in Italy and Austria at the moment.

Choose and reserve the rental of the products online, then pay and pick them up at the store you selected where rental service is available. It is also possible to make the rental reservation fully in-store.

Can I order immediatly or book my products in advance?

Whenever you need it! If your article is available, you can rent it right away or reserve it for later on.

This service focuses on short term rental: you can rent a product for a period of 1 to 28 days maximum.

You are free to cancel your order up to 24h before your rental day starts. Please contact our Customer Support here.

Is it possible to extend my rental period after I have received my order?

Unfortunately this is not possible, but you can always place another order for the products !

I would like to rent for several days, are the prices always the same?

Our prices are degressive. We apply discount on the daily price when the rental period is between 2 and 7 days, and more than 7 days. Choose your rental dates, the daily prices will adapt.

You will pay the products directly in your selected store at the pick-up date.

At the moment we only provide a in-store pickup option in the selected stores in Italy and Austria. 

If you reserved your products online, please pickup your order from the store that you selected:

Salewa Store Bolzano
Via Waltraud Gebert Deeg 4, 39100 Bolzano
See the opening hours here.

How do I pickup or return my rented items?

At the beginning of your rental period, you can pick up your products within the store's opening hours. Please bring your reservation number and an ID with you.

At the pick-up, we will hand you the products, along with a few explanations and recommendations of how to use them (especially safety recommendations). Once the payment is completed, you can take them to the mountains!

When the products are returned, they will be checked and you will receive an email confirmation at the end of your rental period.

Not yet, we are currently working on possible options to buy the products afterwards.

You will receive a reminder email to return your items on the last day of your rental period. If you are not able to return them within this day, please contact our Customer Support here as soon as possible.

If you keep your items without buying them, you will be charged the full retail price for the items. However, you are committed to return all of your rented items back to the store.

Do I have to clean the items that I rented?

You don’t have to clean the items before the return. We sort out, inspect, repair and clean every product after the return. However, we are more than happy if you bring cleaned items back.

I have damaged one or more items during my rental period. What should I do?

Depending on the type of damage found when the products are returned, you may be charged repair costs. These will be calculated by our after-sales service.
It is important that you read the user manuals of the products, which are available and can be downloaded from the website.
If you have any problems using the products, please contact the our customer service here, who will be able to help you to prevent any breakage due to misuse.

Warning, if you have articles in your cart, you will loose them by changing your store.

Choose your store to see available products

Change your store if you want to chek the availability at another location. Be careful, this action will empty your cart.

Questions and answers

How it works

Ordering and cancelling

Payments

Delivery and return

Cleaning and damages

Questions and answers

How it works

Why are we providing a rental service?

In which countries the Rental service is available?

How does our rental service work?

Ordering and cancelling

Can I order immediatly or book my products in advance?

For how long can I rent a product?

Can I cancel my order?

Is it possible to extend my rental period after I have received my order?

I would like to rent for several days, are the prices always the same?

Payments

When will I pay for my rental?

Delivery and return

What are my shipping options?

How do I pickup or return my rented items?

Is it posssible to keep my rented items?

What happens if I don't return my items?

Cleaning and damages

Do I have to clean the items that I rented?

I have damaged one or more items during my rental period. What should I do?